Marquis Health Services

Concierge/Customer Service Liaison

US-MD-Baltimore
ID
2017-2063
# of Openings
1
Category
Customer Service/Support
Westgate Hills Rehabilitation and Healthcare Center

Overview

WESTGATE HILLS REHABILITATION AND HEALTHCARE CENTER - BALTIMORE, MD

 

CONCIERGE/CUSTOMERS SERVICE LIAISON (Full-time)

 

Westgate Hills Rehabilitation and Healthcare Center is seeking a Concierge/Customer Service Liaison who is responsible for providing a high level of customer service to all guests entering the facility and will perform duties to support the goals and objectives of the facility in its efforts to provide quality patient care and patient satisfaction. 

Qualifications

  • Previous experience in customer service related field required. Experience in healthcare setting preferred.
  • Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.
  • Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.
  • Excellent verbal and written communications skills and phone etiquette.
  • Experience in dealing with multiple demands simultaneously.
  • Ability to deal with people of varying personalities and temperaments.
  • Ability to take initiative to resolve immediate problems.

#ZRWHRHC

Responsibilities

Proactively interacts with patients, family, and staff to ensure that customers have a positive first impression, that all interactions are helpful, and all needs are taken care of in a prompt and professional manner. Responsible for providing personalized service to every patient in accordance with the standards for the facility. Serves as primary resource for visitors and guests seeking information, assistance or recommendations and acts as a liaison between guests and other departments in an effort to provide exceptional customer service.

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